Reservation Information
Come join us for a vacation to remember…
Hatteras Island, the place to be with your family and friends.
If you’re a small family searching for the ideal vacation or a Captain looking for good access to the Gulf Stream, Dolphin Realty is the place to check in! All of our rentals are privately owned vacation homes. A great vacation rental awaits you on Hatteras Island.
Making Reservations
You may stop by our office to reserve your cottage in person or give us a call 252-986-2241 or 800-338-4775 to make your reservation. Visit our web site at www.dolphin-realty.com for a preview of our cottages and the Hatteras Cabanas. You may also visit the website for the Cabanas at www.hatterascabanas.com. We will send your Vacation Rental Agreement to you along with a Travel Insurance Brochure that describes the Vacation Rental Insurance benefits and service limits. You must indicate on your Vacation Rental Agreement if you do not wish to purchase this insurance. IF NEITHER box is checked indicating you “do” or “do not” wish to purchase the insurance, the insurance will be added to your total. Your signed Vacation Rental Agreement, 50% of your gross rent, $85 reservation fee unless otherwise noted, plus the premium for the Vacation Rental Insurance must be received by Dolphin Realty no later than 14 days from the date you make your reservation or the reservation will be cancelled automatically. You may confirm your reservation by using personal checks, money order or credit card payments by Visa/MasterCard/Discover (convenience fee of 19.95, for credit card payments). When your Vacation Rental Agreement and payment arrive at our office, we will send you confirmation of your reservation. Correspondence will be addressed to the guest who holds the reservation. Taxes are subject to change.
Owner’s Closet
Most all of our rental units have a locked owner’s closet, which contains personal items. Please respect the privacy of the owner.
Final Payment
The balance of any monies owed for your reservation must be paid in full 30 days prior to check in. It is your responsibility to mark your calendar, we do not send out reminder notices to our guests. If the balance is not paid in full, your reservation will be treated as a cancellation, we will make every effort to re-rent your cottage/cabana to minimize your loss (see cancellations). A $50.00 cancellation fee will apply to this. If you do not pay your balance within this 30 day mark a charge of $15.00 will be added to your reservation, and only a money order, cashier’s check or credit card (convenience fee of 19.95, for credit card payments) will be accepted. All payments must be in US funds.
Partial Week Rentals
Most of Dolphin Realty cottages are available to rent for a partial week. Full week rentals have priority. We welcome partial week reservations made 10 days in advance in the off season and 7 days for mid, in and prime. Partial week fee of $35.00, applies.
Arrival Date Less Than 30 Days
A reservation with an arrival date less than 30 days must be confirmed with a signed Vacation Rental Agreement and immediate payment of all monies due. You may confirm your reservation by paying with a credit card payment by Visa/MasterCard/Discover. You may also pay with certified funds or money order mailed by priority mail, overnight or second day air via UPS or Federal Express to DOLPHIN REALTY within 72 hours. We will need to FAX and RECEIVE your Vacation Rental Agreement. We do not accept personal checks after this 30 day deadline.
Special Deposits
A minimum security deposit of $150.00 is required for all cottages and condos. This deposit will be processed and returned within 45 days of your departure date. The cottage needs to be left in the condition it was found and keys returned to the office by check out time. All telephone charges, if applicable, will be deducted from your deposit. In the event that any part of your deposit is not refunded, you will receive an explanation of all monies withheld with the balance of your deposit. There is an additional $30 fee if any amount has to be held for any reason. Upon your arrival, please verify that your home is in good shape and notify the office immediately if anything is out of order. Any damage not reported within a day of check in, could be charged against your deposit.
Lost & Found
We are not responsible for lost, stolen or abandoned items. Check drawers and closets for your belongings. If you think you left something behind, call our office. If the item is located, we can ship it to you. There will be shipping charges plus an additional $25.00 handling fee.
Additional Fees
Reservation Fees Weekly Cottage/Condos: $85.00 Cottage/Condos
Parial Week Fee for Condos/Cottages: $35.00
Reservation Fees for Hatteras Cabanas:
Short Stay 1-3 Days: $30.00 (minimum fee)
Extended Stay 4 -7 Day:s $55.00 (maximum fee)
Tax (Occupany/Sales): 11.75% subject to change
Pet Fee (if appliable): Starting at $70.00
Travel Protection: 7% of your total vacationSDW
SDW- Security Deposit Waiver for all Cottage or Condo Rental 45.00 (non-refundable) Covers up to 3000.00 accidental damage..
A convenience fee of $19.95, applies to all credit card charges. Visa/Mastercard/Discover
CSA Travel Protection
Dolphin Realty along with CSA Travel Protection is very pleased to be able to offer our guests Vacation Insurance. This Insurance plan is a great way to protect your vacation in case of many unexpected emergency situations. It also offers a refund if you are required to leave due to mandatory Hurricane evacuation. This policy is offered to all guests when they pay their advance rental deposit but coverage is only in effect when we have received your signed lease and premium. No coverage is available for purchase after your final payment is made or if a “named” storm exists. CSA has expanded their coverage; please call our office for further information. www.vacationrentalinsurance.com/certpolicy.do or call 866-999-4018
Occupancy
In all vacation rentals occupancy is limited to the number of guests allowed by the Dare County “Occupancy Permit” for the home. Number of guests must be listed on your Vacation Rental Agreement. EXCEEDING THE OCCUPANCY LIMIT FOR A HOME WILL BE CAUSE FOR EXPEDITED EVICTION WITH NO REFUND. NC State and County health regulations require cottages on septic systems be limited to two occupants per bedroom. Bedding is listed only to accommodate flexibility in sleeping arrangements and not to represent occupancy. The Hatteras Cabanas NC State and County health regulations is a maximum of a 4 person occupancy unless otherwise stated to be less per owner’s request.
The Weather
Weather on the Outer Banks can be unpredictable. During the “Hurricane Season” you can experience delays in arrival and evacuations if a storm threatens. The property owners with Dolphin Realty DO NOT refund unless the property is severely damaged or destroyed. Add peace of mind to your vacation with Vacation Protection Insurance! Plan for the unexpected, you have made a significant investment in your trip so why not protect it? Just as you purchase insurance to protect the investment you’ve made in your home and car. Dolphin Realty offers Vacation Protection Insurance from CSA. Our staff will explain the Travel Insurance to you at the time of your reservation. You must decide if you want the protection before final payment of your trip is made.
Housekeeping
Each cabana/cottage is equipped with basic housekeeping. Kitchens are equipped with cookware and dinnerware. Bedrooms are equipped with blankets/comforters, mattress pads and pillows. You will need to bring all paper products, soaps, personal items, sheets towels and pillow cases. You may order linen for your cabana/cottage through Beach Detail 800-206-7976 or the web site www.bchdetail@earthlink.net . Our cabanas/cottage are cleaned/sanitized between guests, some of the properties may have private cleaning services. We do our best to make sure that this is in good condition for you upon arrival.
Fireworks
ALL FIREWORKS ARE ILLEGAL ON HATTERAS ISLAND. Use of illegal fireworks at any of our rentals is grounds for immediate eviction. The lessee will be held responsible for all damages caused by the fireworks.
Check-In
Check in time is between 4:00 - 5:00 pm.. We DO NOT guarantee check in times. We do however; do our best to have your cottage or cabana ready before this time. If you arrive early, you are welcome to stop by the office, but we can not promise early check-in.
Check-Out
Check out time is no later than 10 A.M. This means that all check out cleaning procedures as stated in paragraph #3 on your lease should be finished. All windows and doors locked, trash removed from the property and placed in proper outdoor trash container. All guests departed from the property with all keys returned to our office.
Late Arrivals
Our office closes at 5:00 pm, if you are not able to arrive before we close give us a call, arrangements can be made for you to get a key and map. If your final balance is not paid, we cannot arrange a late key. There will be a $50 “late check-in fee” if you arrive after hours requiring someone to come to the office.
Cancellation and Changes
In case of cancellation or change in any reservation, no refund will be made by Dolphin Realty or the owners we represent unless the unit is re-rented and confirmed by the newer reservation for the cancelled period. All cancellations and changes are subject to a $50.00 charge, reservation fee and trip insurance premium. Please notify our office of any changes as soon as possible. No refunds will be issued due to lack of fish or inclement weather. The offered Vacation Rental Insurance covers many unforeseen and emergency situations.
Vehicles on the Beach
Only licensed vehicles are allowed on the beach. There are designated ramps to access the National Seashore by vehicle. You may read more about important beach driving at www.nps.gov/caha/faqs.htm.
Non-Smoking Cottages
Please respect the wished of our owners and do not smoke in the cottages which have been designated non-smoking. Please smoke out on the porch or decks. If we find that you have violated this policy charges may apply for additional cleaning.
Miscellaneous
Please do not rearrange furniture or take indoor furniture outside.
The NC Department of Marine Fisheries now require a NC Coast Recreational Fishing License for persons 16 years or older. Check the website for additional information www.ncfisheries.net/recreational/NCCRFL.htm.
Breakdowns or Repairs
Appliances, air conditioners, TV sets, VCRs, phones, grills, pools or hot tubs are not guaranteed. We will make every attempt to have repairs made quickly. Repair service on Hatteras Island is limited, so call us promptly. No refunds will be given due to appliance failure.
Pets
In our cottages that are pet friendly, there will be an additional rental amount charged by the property owner. A non-refundable pet fee is a minimum of $70.00, plus tax for each pet. Arrangements must be made at the time of your reservation to bring your pet. You will be held responsible for any damage to the home or furnishings. Pet hair on furnishings is considered damage. You must agree to clean up after your pet in the cottage as well as on the grounds. Please keep your pet quiet and never leave it alone on the premises.
AN UNREGISTERED PET IN ANY UNIT WILL BE CAUSE FOR EXPEDITED EVICTION WITH NO REFUND. PETS MUST BE KEPT ON A LEASH. There is a Pet-boarding Kennel in Frisco and Rodanthe.
Messages or Mail
Messages and mail will be held for you at the Dolphin Realty office. Only emergency messages will be delivered. The message phone number is 252-986-2241. Our fax number is 252-986-2908 and we’ll be happy to receive faxes for you. Our e-mail address is contactus@dolphinrealtyhatteras.com. If you are having something shipped, please include your name and your cottage name in care of Dolphin Realty at 56821 Highway 12 South, Hatteras NC 27943.
Errors & Ommissions
Dolphin Realty makes every effort to provide our clientele with complete and accurate information. However, we are not responsible for printing errors, ommissions, equipment failure, views offered by the unit, the owner’s changes in their listing, furnishings or equipment, rates errors in printing or owner changes.
Every effort has been made to provide accurate information; however, we can not be responsible for printing errors, omissions, equipment failures or changes in properties after printing.
Hatteras Island, the place to be with your family and friends.
If you’re a small family searching for the ideal vacation or a Captain looking for good access to the Gulf Stream, Dolphin Realty is the place to check in! All of our rentals are privately owned vacation homes. A great vacation rental awaits you on Hatteras Island.
Making Reservations
You may stop by our office to reserve your cottage in person or give us a call 252-986-2241 or 800-338-4775 to make your reservation. Visit our web site at www.dolphin-realty.com for a preview of our cottages and the Hatteras Cabanas. You may also visit the website for the Cabanas at www.hatterascabanas.com. We will send your Vacation Rental Agreement to you along with a Travel Insurance Brochure that describes the Vacation Rental Insurance benefits and service limits. You must indicate on your Vacation Rental Agreement if you do not wish to purchase this insurance. IF NEITHER box is checked indicating you “do” or “do not” wish to purchase the insurance, the insurance will be added to your total. Your signed Vacation Rental Agreement, 50% of your gross rent, $85 reservation fee unless otherwise noted, plus the premium for the Vacation Rental Insurance must be received by Dolphin Realty no later than 14 days from the date you make your reservation or the reservation will be cancelled automatically. You may confirm your reservation by using personal checks, money order or credit card payments by Visa/MasterCard/Discover (convenience fee of 19.95, for credit card payments). When your Vacation Rental Agreement and payment arrive at our office, we will send you confirmation of your reservation. Correspondence will be addressed to the guest who holds the reservation. Taxes are subject to change.
Owner’s Closet
Most all of our rental units have a locked owner’s closet, which contains personal items. Please respect the privacy of the owner.
Final Payment
The balance of any monies owed for your reservation must be paid in full 30 days prior to check in. It is your responsibility to mark your calendar, we do not send out reminder notices to our guests. If the balance is not paid in full, your reservation will be treated as a cancellation, we will make every effort to re-rent your cottage/cabana to minimize your loss (see cancellations). A $50.00 cancellation fee will apply to this. If you do not pay your balance within this 30 day mark a charge of $15.00 will be added to your reservation, and only a money order, cashier’s check or credit card (convenience fee of 19.95, for credit card payments) will be accepted. All payments must be in US funds.
Partial Week Rentals
Most of Dolphin Realty cottages are available to rent for a partial week. Full week rentals have priority. We welcome partial week reservations made 10 days in advance in the off season and 7 days for mid, in and prime. Partial week fee of $35.00, applies.
Arrival Date Less Than 30 Days
A reservation with an arrival date less than 30 days must be confirmed with a signed Vacation Rental Agreement and immediate payment of all monies due. You may confirm your reservation by paying with a credit card payment by Visa/MasterCard/Discover. You may also pay with certified funds or money order mailed by priority mail, overnight or second day air via UPS or Federal Express to DOLPHIN REALTY within 72 hours. We will need to FAX and RECEIVE your Vacation Rental Agreement. We do not accept personal checks after this 30 day deadline.
Special Deposits
A minimum security deposit of $150.00 is required for all cottages and condos. This deposit will be processed and returned within 45 days of your departure date. The cottage needs to be left in the condition it was found and keys returned to the office by check out time. All telephone charges, if applicable, will be deducted from your deposit. In the event that any part of your deposit is not refunded, you will receive an explanation of all monies withheld with the balance of your deposit. There is an additional $30 fee if any amount has to be held for any reason. Upon your arrival, please verify that your home is in good shape and notify the office immediately if anything is out of order. Any damage not reported within a day of check in, could be charged against your deposit.
Lost & Found
We are not responsible for lost, stolen or abandoned items. Check drawers and closets for your belongings. If you think you left something behind, call our office. If the item is located, we can ship it to you. There will be shipping charges plus an additional $25.00 handling fee.
Additional Fees
Reservation Fees Weekly Cottage/Condos: $85.00 Cottage/Condos
Parial Week Fee for Condos/Cottages: $35.00
Reservation Fees for Hatteras Cabanas:
Short Stay 1-3 Days: $30.00 (minimum fee)
Extended Stay 4 -7 Day:s $55.00 (maximum fee)
Tax (Occupany/Sales): 11.75% subject to change
Pet Fee (if appliable): Starting at $70.00
Travel Protection: 7% of your total vacationSDW
SDW- Security Deposit Waiver for all Cottage or Condo Rental 45.00 (non-refundable) Covers up to 3000.00 accidental damage..
A convenience fee of $19.95, applies to all credit card charges. Visa/Mastercard/Discover
CSA Travel Protection
Dolphin Realty along with CSA Travel Protection is very pleased to be able to offer our guests Vacation Insurance. This Insurance plan is a great way to protect your vacation in case of many unexpected emergency situations. It also offers a refund if you are required to leave due to mandatory Hurricane evacuation. This policy is offered to all guests when they pay their advance rental deposit but coverage is only in effect when we have received your signed lease and premium. No coverage is available for purchase after your final payment is made or if a “named” storm exists. CSA has expanded their coverage; please call our office for further information. www.vacationrentalinsurance.com/certpolicy.do or call 866-999-4018
Occupancy
In all vacation rentals occupancy is limited to the number of guests allowed by the Dare County “Occupancy Permit” for the home. Number of guests must be listed on your Vacation Rental Agreement. EXCEEDING THE OCCUPANCY LIMIT FOR A HOME WILL BE CAUSE FOR EXPEDITED EVICTION WITH NO REFUND. NC State and County health regulations require cottages on septic systems be limited to two occupants per bedroom. Bedding is listed only to accommodate flexibility in sleeping arrangements and not to represent occupancy. The Hatteras Cabanas NC State and County health regulations is a maximum of a 4 person occupancy unless otherwise stated to be less per owner’s request.
The Weather
Weather on the Outer Banks can be unpredictable. During the “Hurricane Season” you can experience delays in arrival and evacuations if a storm threatens. The property owners with Dolphin Realty DO NOT refund unless the property is severely damaged or destroyed. Add peace of mind to your vacation with Vacation Protection Insurance! Plan for the unexpected, you have made a significant investment in your trip so why not protect it? Just as you purchase insurance to protect the investment you’ve made in your home and car. Dolphin Realty offers Vacation Protection Insurance from CSA. Our staff will explain the Travel Insurance to you at the time of your reservation. You must decide if you want the protection before final payment of your trip is made.
Housekeeping
Each cabana/cottage is equipped with basic housekeeping. Kitchens are equipped with cookware and dinnerware. Bedrooms are equipped with blankets/comforters, mattress pads and pillows. You will need to bring all paper products, soaps, personal items, sheets towels and pillow cases. You may order linen for your cabana/cottage through Beach Detail 800-206-7976 or the web site www.bchdetail@earthlink.net . Our cabanas/cottage are cleaned/sanitized between guests, some of the properties may have private cleaning services. We do our best to make sure that this is in good condition for you upon arrival.
Fireworks
ALL FIREWORKS ARE ILLEGAL ON HATTERAS ISLAND. Use of illegal fireworks at any of our rentals is grounds for immediate eviction. The lessee will be held responsible for all damages caused by the fireworks.
Check-In
Check in time is between 4:00 - 5:00 pm.. We DO NOT guarantee check in times. We do however; do our best to have your cottage or cabana ready before this time. If you arrive early, you are welcome to stop by the office, but we can not promise early check-in.
Check-Out
Check out time is no later than 10 A.M. This means that all check out cleaning procedures as stated in paragraph #3 on your lease should be finished. All windows and doors locked, trash removed from the property and placed in proper outdoor trash container. All guests departed from the property with all keys returned to our office.
Late Arrivals
Our office closes at 5:00 pm, if you are not able to arrive before we close give us a call, arrangements can be made for you to get a key and map. If your final balance is not paid, we cannot arrange a late key. There will be a $50 “late check-in fee” if you arrive after hours requiring someone to come to the office.
Cancellation and Changes
In case of cancellation or change in any reservation, no refund will be made by Dolphin Realty or the owners we represent unless the unit is re-rented and confirmed by the newer reservation for the cancelled period. All cancellations and changes are subject to a $50.00 charge, reservation fee and trip insurance premium. Please notify our office of any changes as soon as possible. No refunds will be issued due to lack of fish or inclement weather. The offered Vacation Rental Insurance covers many unforeseen and emergency situations.
Vehicles on the Beach
Only licensed vehicles are allowed on the beach. There are designated ramps to access the National Seashore by vehicle. You may read more about important beach driving at www.nps.gov/caha/faqs.htm.
Non-Smoking Cottages
Please respect the wished of our owners and do not smoke in the cottages which have been designated non-smoking. Please smoke out on the porch or decks. If we find that you have violated this policy charges may apply for additional cleaning.
Miscellaneous
Please do not rearrange furniture or take indoor furniture outside.
The NC Department of Marine Fisheries now require a NC Coast Recreational Fishing License for persons 16 years or older. Check the website for additional information www.ncfisheries.net/recreational/NCCRFL.htm.
Breakdowns or Repairs
Appliances, air conditioners, TV sets, VCRs, phones, grills, pools or hot tubs are not guaranteed. We will make every attempt to have repairs made quickly. Repair service on Hatteras Island is limited, so call us promptly. No refunds will be given due to appliance failure.
Pets
In our cottages that are pet friendly, there will be an additional rental amount charged by the property owner. A non-refundable pet fee is a minimum of $70.00, plus tax for each pet. Arrangements must be made at the time of your reservation to bring your pet. You will be held responsible for any damage to the home or furnishings. Pet hair on furnishings is considered damage. You must agree to clean up after your pet in the cottage as well as on the grounds. Please keep your pet quiet and never leave it alone on the premises.
AN UNREGISTERED PET IN ANY UNIT WILL BE CAUSE FOR EXPEDITED EVICTION WITH NO REFUND. PETS MUST BE KEPT ON A LEASH. There is a Pet-boarding Kennel in Frisco and Rodanthe.
Messages or Mail
Messages and mail will be held for you at the Dolphin Realty office. Only emergency messages will be delivered. The message phone number is 252-986-2241. Our fax number is 252-986-2908 and we’ll be happy to receive faxes for you. Our e-mail address is contactus@dolphinrealtyhatteras.com. If you are having something shipped, please include your name and your cottage name in care of Dolphin Realty at 56821 Highway 12 South, Hatteras NC 27943.
Errors & Ommissions
Dolphin Realty makes every effort to provide our clientele with complete and accurate information. However, we are not responsible for printing errors, ommissions, equipment failure, views offered by the unit, the owner’s changes in their listing, furnishings or equipment, rates errors in printing or owner changes.
Every effort has been made to provide accurate information; however, we can not be responsible for printing errors, omissions, equipment failures or changes in properties after printing.
